FAQ

Will this dry out my hair?

The wax dries very quickly, however if you dampen your hair with water it will still apply just fine. We recommend that you start off with damp hair and moisturize it before applying the hair dye. 

Does this work on 4C Hair?

Just like all other hair textures, this product is not exclusive to any specific one. It works on all of them! 

Can I flat iron my hair while it is dyed?

We do not recommend that you flat iron your hair while you have it dyed. It will melt the wax and destroy the color. We recommend using a diffuser or blow dryer on a cooler setting. 

Dye got in my eye, what do I do?

Please remain calm and find the nearest source of water. Wash out your eye and around the affected area. Note: Please keep the dye away from eyes, mouth and small children!

Can I send you my results? 

Yes! Please do, we want to see how amazing your hair turned out! You can send any pictures to us on our Instagram @RainboCosmetics!

How long does shipping take?

There is a processing time of 1-2 business days.

Afterwards products will ship and generally take 2-5 days or less to deliver.

International shipping (outside of the United States) may take 1-2 weeks or sooner based on location. 

Do you ship internationally?

Yes! If you are having trouble checking out, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

How can I track my order?

To track your order, simply go to the email we sent confirming your item has shipped and click the tracking number we have provided you. It will show you where your package is, and an estimated time of arrival. If you have questions, please let us know! 

Why can I not track my order? 

Tracking information is provided via emails and you can track your order at any time, but please keep in mind that we are shipping from our warehouses through EMS shipping so once you receive your tracking information, please wait a few days for it to update.

Do you offer refunds?

Of course we do, please contact us so that we can help you!

Can I cancel my order?

If your order has not been shipped yet (24hr time window,) yes you can. Please contact us ASAP to cancel an order.

How can I contact you if I have questions?